In general, it is best to send mail to support to contact us. Usually, the response will come from one of us as listed below. If you drop in any of us will attempt to help you if we have the skill to.
General:
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Brian Smith:
Responsibilities: Linux, Macintosh, e-mail server, web server, database server, security, computer purchasing. -
Eric Drake:
Responsibilities: Anything Windows: servers, desktops, laptops. -
Tom Marker:
Responsibilities: Learning technology support (tablets), webmaster and Department communications, Carmen expertise.
Other Areas:
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Programming Languages:
We don't debug programs, but can help in some cases. -
Statistical Packages:
We do not know much about these packages as we aren't statisticians, but we may be able to point you in the right direction. -
Classroom Computers:
For installs and problems with classroom/instructor computers send mail to classroomhelp@osu.edu. If this doesn't get response, contact us. -
OSUWireless:
We will try to answer questions, but these should most likely be directed to 688-HELP, the OCIO help line.
Note:
If you have any complaints about support services, please contact Brian Smith. Hopefully, you will not need to go beyond. If you are still dissatisfied, contact the Chairperson of the Computing Committee.
Computer Committee: (2011-2012)
Tom Santner (Chairperson)
Prem Goel
Chris Hans
Radu Herbei
Brian Smith